Senior Solutions Deployment & Support Engineer

Are you a senior engineer who thrives at the intersection of cloud architecture, Android frameworks, and complex customer engagements?

At Zebra Technologies, we build the software and analytics engines that power the world’s most critical supply chains, healthcare systems, and retail environments.

Our Intelligent Access and Analytics (IAA) Team is looking for a Senior Solutions Deployment & Support Engineer to act as the technical leader for our EMEA and APAC regions. In this highly visible, client-facing role, you will lead the end-to-end rollout, complex IdP/MDM integrations, and critical sustaining support for our innovative Device Guardian Access Management (DGAM) SaaS platform. You will serve as a trusted technical advisor to enterprise customers, troubleshoot complex infrastructure challenges, and develop rapid hotfixes to ensure post-deployment success.

This role is based out of our Brno office in the Czech Republic. We operate on a hybrid work model requiring 3 days per week in the office, with the remaining 2 days flexible to work from home.

Responsibilities:

• Technical Solution Advisory: Act as the regional technical authority during early-stage customer engagements, providing architecture design, platform demonstrations, and technical workshops.
• Integrations & Rollouts: Coordinate end-to-end technical rollouts and architect complex integrations between DGAM, customer Identity Providers (OAuth, SAML), and Mobile Device Management (MDM) platforms.
• Sustaining Support & Engineering: Serve as the technical anchor for resolving critical customer escalations, performing deep root-cause analysis, and developing rapid hotfixes.
• Data Integrity & Governance: Monitor data quality metrics and collaborate with data engineers to ensure uncompromising data accuracy, quality, and compliance within our cloud ecosystems.
• Technical Leadership: Mentor team members, define requirements for internal troubleshooting tools, and represent Zebra in senior-level customer technical discussions.
• Documentation & Continuous Updates: Author comprehensive deployment runbooks, maintain architecture diagrams, and continuously implement updates to improve the platform experience.

Qualifications:

• A Bachelor's degree with 5+ years of experience (or a Master's degree with 4+ years of experience) in Software Engineering, Computer Science, or a related field.
• Proven track record in production technical support, including hands-on experience managing complex customer-facing technical escalations.
• Strong programming skills in languages such as Python, Java, Kotlin, or JavaScript, alongside proficiency in API testing (e.g., Postman).
• Deep knowledge of native Android frameworks, libraries, and hands-on experience with Android debugging tools.
• Solid experience with cloud architectures (GCP preferred, GCP certification is a plus) and Big Data/ETL tools (Google BigQuery, Firebase, Apache Beam, or Spark).
• Familiarity with modern authentication protocols (OAuth, SAML), relational/NoSQL databases (PostgreSQL, MySQL, MongoDB), and MDM platforms (SOTI, Workspace ONE, Intune).

Benefits:

• 5 weeks of vacation, 5 sick days and 4 volunteer days paid off.
• Multisport card at a reduced price.
• Meal contribution.
• Monthly contribution 1000 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses.
• Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments.
• Annual bonuses based on financial results.
• Yearly salary increases according to individual performance.
• Employee referral bonus for bringing New Talent to Zebra.
• Free beverages and fruit days (coffee, tea, milk available in our kitchenette).
• Life & Pension insurance contribution.
• New modern and multifunctional workplace at Vlněna Office park in the city centre
• Discount at our partners (Banks, HP, Dell, Microsoft Office).