Intern Customer Support with EN + other EU language

On this role the incumbent will be executing tasks assigned by the manager, with a strong emphasis on effective communication with colleagues, clients, and stakeholders. The position requires collaboration to achieve team goals, ensuring high-quality work, seeking personal and professional growth, and adhering to company policies.

Responsibilities:

• Performs tasks as assigned by the manager.
• May train other team members.
• Effectively communicate with team members, clients, and stakeholders to ensure clear understanding and collaboration.
• Identify issues and develop solutions to improve processes and outcomes.
• Prioritize tasks and manage time efficiently to meet deadlines and achieve goals.
• Work collaboratively with colleagues to achieve common objectives and support team success.
• Maintain accurate and up-to-date records, reports, and documentation.
• Provide excellent service and support to customers, addressing their needs and resolving any issues.
• Adapt to changing priorities and environments, demonstrating flexibility and resilience.
• Ensure that all work meets high standards of quality and accuracy.
• Seek opportunities for personal and professional development and contribute to the improvement of team processes.
• Adhere to company policies, procedures, and regulatory requirements.

Requirements:

Language Skills - B2/C1

• English (EN): for daily communication, navigating systems, and collaborating with team members.
• Additional European Language (DE, PL, TR, IT, FR, NL): Good written and verbal communication skills in the chosen second language are essential for handling direct customer cases.

Personal & Professional Skills

• Active & Self-Driven.
• Problem solving attitude.
• Customer oriented - focus on the customer's needs, empathy, and a polite, professional demeanor.
• Highly Organized & Detail-Oriented: Ability to keep track of tasks, handle structured data carefully, and avoid mistakes in customer files.
• Reliability & Deadline-Driven: Capable of prioritizing tasks effectively to consistently meet internal deadlines and Service Level Agreements (SL As).
• Communication Skills: Open and confident in communicating with various stakeholders (both written and verbal).
• Basic MS Excel Knowledge: Comfortable working with basic spreadsheets, filtering, and organizing data.

Working Hours & Location Model

• Commitment: Minimum availability of 4 working days per week.
• Work Location: Office-based onboarding and collaboration at our local office site.
• Hybrid Option: possible transition to a hybrid working model upon the successful completion of initial training, proven operational capability, and consistent performance results.

Benefits:

• Meal contribution.
• Free beverages and fruit days (coffee, tea, milk available in our kitchenette).
• New modern and multifunctional workplace at Vlněna Office park in the city centre.